FM
FIKILE M
1 reviews | Active since May 2023
20 May 2023, 21:44
Removing my grandmother from funeral plan because she's 87
Insured my grandmother with metropolitan on Friday they called me to get a new funeral for her because they removing her because she's 87 and I won't be getting any of my premiums back
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Replies (1)
Metropolitan Life's replyOfficial
22 May 2023, 10:20Dear Fikile
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered difficulties with your policy application.
Please note that we might revert back to you that your grand-parent is too old to be insured on a new policy or when you add a new benefit on your existing policy but we cannot remove an insured person from an existing policy where they have already enjoyed cover.
Unfortunately your post does not contain sufficient information in order for us to investigate and revert back to you directly about your policy.
One of our Escalation Specialists will reach out to you shortly to obtain more information in order to investigate and assist you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered difficulties with your policy application.
Please note that we might revert back to you that your grand-parent is too old to be insured on a new policy or when you add a new benefit on your existing policy but we cannot remove an insured person from an existing policy where they have already enjoyed cover.
Unfortunately your post does not contain sufficient information in order for us to investigate and revert back to you directly about your policy.
One of our Escalation Specialists will reach out to you shortly to obtain more information in order to investigate and assist you.
Regards
Client Care Team
Metropolitan Life's reply22 May 2023, 10:20
Official
Dear Fikile
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered difficulties with your policy application.
Please note that we might revert back to you that your grand-parent is too old to be insured on a new policy or when you add a new benefit on your existing policy but we cannot remove an insured person from an existing policy where they have already enjoyed cover.
Unfortunately your post does not contain sufficient information in order for us to investigate and revert back to you directly about your policy.
One of our Escalation Specialists will reach out to you shortly to obtain more information in order to investigate and assist you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered difficulties with your policy application.
Please note that we might revert back to you that your grand-parent is too old to be insured on a new policy or when you add a new benefit on your existing policy but we cannot remove an insured person from an existing policy where they have already enjoyed cover.
Unfortunately your post does not contain sufficient information in order for us to investigate and revert back to you directly about your policy.
One of our Escalation Specialists will reach out to you shortly to obtain more information in order to investigate and assist you.
Regards
Client Care Team