AV
Atha V
1 reviews | Active since Feb 2025
25 Feb 2025, 16:28
Refusal to payout
Metropolitan is refusing to pay out my late brother's benefit to my sister who my brother selected as his beneficiary. This is because they using the same cellphone number. Funeral plan was taken out by my late brother and they called to confirm this yet now when he is passed on they are refusing to pay. The is no written correspondence, they are just rude on the phone. Can someone assist
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Metropolitan Life's replyOfficial
25 Feb 2025, 21:04Dear Atha
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your brother's passing. Our thoughts and prayers go out to you and your family during this time of mourning.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with the claim.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your brother's passing. Our thoughts and prayers go out to you and your family during this time of mourning.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with the claim.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply25 Feb 2025, 21:04
Official
Dear Atha
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your brother's passing. Our thoughts and prayers go out to you and your family during this time of mourning.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with the claim.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your brother's passing. Our thoughts and prayers go out to you and your family during this time of mourning.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with the claim.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team