1 reviews | Active since Jul 2016

10 Jul 2016, 22:53

refusal to close an investment plan

<p>I called metropolitan asking them to close an investment plan that I do not even remember opening and stop it. from deducting money from my salary but I was told to go make an affidavit at the police station, make a copy of id document and sign it 3times and send along a 3months stamped bank statement to metropolitan before they can close it. Why is this I do not know because when they open these things for u they do not even ask for ur id copy. I have a funeral cover with them but I'm already starting to think that I should close that too since even their call centre staff is rude and unhelpful.</p>

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Replies (2)
Metropolitan Life
Metropolitan Life's reply11 Jul 2016, 06:46
Official

Dear Ms Ditlhakanyane,

Thank you for sharing your concerns with us.

We always aim to serve all our clients well and would like to extend our sincere apologies for any poor service rendered.

We will investigate the complaint and revert back to you via return email.

Regards

Amanda Vraagom

CLIENT CARE

Metropolitan Life
Metropolitan Life's reply11 Jul 2016, 06:46
Official

Dear Ms Ditlhakanyane,

Thank you for sharing your concerns with us.

We always aim to serve all our clients well and would like to extend our sincere apologies for any poor service rendered.

We will investigate the complaint and revert back to you via return email.

Regards

Amanda Vraagom

CLIENT CARE