SS
Sphiwe S

1 reviews | Active since Oct 2022

18 Aug 2025, 18:04

REFUNDS

Metropolitan need to refund my money after they terminated the policy without consultation ok now since March 2025 the premium paid in to their account yo maintain the policy they never refunded, I have emailed the many time no assistance experience the auto reply emails that's it's and the numbern*** is not allowing to talk to the.consult that is very selfish of them the watsup line something it doesn't have the correct option to select from like premium refund so you select from their list and its keep on sating they can't find my information that is very frustrating my police number is it's very depressing my number is *** if u want to call me I am tired of beffing my money as 8f I requested the termination

0
Replies (3)
Metropolitan Life
Metropolitan Life's reply19 Aug 2025, 08:44
Official
Dear Client

We acknowledge receipt of your complaint posted on Hello Peter.  The matter will be investigated and we will provide you with feedback as soon as possible.  We apologize for any poor service received thus far. 
Kind Regards
Yours Sincerely

Client Care Team
SS
Sphiwe S's update19 Aug 2025, 10:05
Reviewer Update
This is normal for us to receive an auto response since March 2025. Now that we are in August, I am waiting for a simple refund. What is the hold-up exactly?
Metropolitan Life
Metropolitan Life's reply19 Aug 2025, 10:14
Official
Good Day

We note that you have reported this matter to the Offices of the National Ombudsman for intervention.  We therefore are no longer able to consult with you directly as all communication must now be done via the Regulatory Body.  They will adjudicate the matter and get back to you.  Kindly approach the NFO for any further enquiries. 

Regards