NM
Nokwanda M
1 reviews | Active since May 2024
29 Jan 2025, 13:25
REFUNDS
I had a funeral policy where my mother was added wrongly with wrong date of birth yet she passed away in 2016.i then tried to cancel the policy on the 6th November 2024 but I was still deducted R2500.i have been asking for my refund but they said I should write am Affidavit for this policy.on the 19th December 2024 I submitted the Affidavit but till now they saying it went to forensic.how long should I wait.Their service has been very poor.
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
30 Jan 2025, 08:12 Dear Nokwanda
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered difficulties with your refund.
One of our Escalation Specialists will investigate and revert back to you as to the cause of the delay or if there are any further requirements.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered difficulties with your refund.
One of our Escalation Specialists will investigate and revert back to you as to the cause of the delay or if there are any further requirements.
Regards
Client Care Team
Metropolitan Life's reply30 Jan 2025, 08:12
Official
Dear Nokwanda
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered difficulties with your refund.
One of our Escalation Specialists will investigate and revert back to you as to the cause of the delay or if there are any further requirements.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered difficulties with your refund.
One of our Escalation Specialists will investigate and revert back to you as to the cause of the delay or if there are any further requirements.
Regards
Client Care Team