ZM
Zama M
1 reviews | Active since Aug 2017
04 Jun 2020, 09:25
Refund query
I'm not a happy client, sent a refund request on the 28th of May 2020, till today it hasn't been paid out. They don't ever call you, you have to track your the progress yourself using your own airtime when they are owing you.
Seriously thinking of reversing all my premiums and taking a new policy with another company.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
04 Jun 2020, 10:46Dear Zama Mbatha
we acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you encountered with your refund.
We can see that your refund was processed earlier today and you should be receiving SMS confirmation soon, if you have not received our SMS already.
We will take the matter up with the relevant parties to address the cause of the delays and not keeping you informed on the progress of your refund application.
Please accept our sincere apology for any inconvenience caused.
Regards
Client Care Team
we acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you encountered with your refund.
We can see that your refund was processed earlier today and you should be receiving SMS confirmation soon, if you have not received our SMS already.
We will take the matter up with the relevant parties to address the cause of the delays and not keeping you informed on the progress of your refund application.
Please accept our sincere apology for any inconvenience caused.
Regards
Client Care Team
Metropolitan Life's reply04 Jun 2020, 10:46
Official
Dear Zama Mbatha
we acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you encountered with your refund.
We can see that your refund was processed earlier today and you should be receiving SMS confirmation soon, if you have not received our SMS already.
We will take the matter up with the relevant parties to address the cause of the delays and not keeping you informed on the progress of your refund application.
Please accept our sincere apology for any inconvenience caused.
Regards
Client Care Team
we acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you encountered with your refund.
We can see that your refund was processed earlier today and you should be receiving SMS confirmation soon, if you have not received our SMS already.
We will take the matter up with the relevant parties to address the cause of the delays and not keeping you informed on the progress of your refund application.
Please accept our sincere apology for any inconvenience caused.
Regards
Client Care Team
ZM
Zama M's updateReviewer Update
04 Jun 2020, 12:14Got the sms stating the money will reflect in 48 hours, that's not good enough. I needed the money as of last week. If the money is not in my account tomorrow morning, i'm reversing all premiums.
ZM
Zama M's update04 Jun 2020, 12:14
Reviewer Update
Got the sms stating the money will reflect in 48 hours, that's not good enough. I needed the money as of last week. If the money is not in my account tomorrow morning, i'm reversing all premiums.
Metropolitan Life's replyOfficial
05 Jun 2020, 09:59Dear Zama
Thank you for your additional comment.
The SMS is a standard SMS that confirms payments done. It says the funds will be available in 48 hours to accommodate the different turnaround times at the various banks, for them to allocate the payment to their client's account.
More often than not, the money clears in the client's account the following day, but sometimes, it goes overnight to the second day.
We however believe your funds should already be available today.
Regards
Client Care Team
Thank you for your additional comment.
The SMS is a standard SMS that confirms payments done. It says the funds will be available in 48 hours to accommodate the different turnaround times at the various banks, for them to allocate the payment to their client's account.
More often than not, the money clears in the client's account the following day, but sometimes, it goes overnight to the second day.
We however believe your funds should already be available today.
Regards
Client Care Team
Metropolitan Life's reply05 Jun 2020, 09:59
Official
Dear Zama
Thank you for your additional comment.
The SMS is a standard SMS that confirms payments done. It says the funds will be available in 48 hours to accommodate the different turnaround times at the various banks, for them to allocate the payment to their client's account.
More often than not, the money clears in the client's account the following day, but sometimes, it goes overnight to the second day.
We however believe your funds should already be available today.
Regards
Client Care Team
Thank you for your additional comment.
The SMS is a standard SMS that confirms payments done. It says the funds will be available in 48 hours to accommodate the different turnaround times at the various banks, for them to allocate the payment to their client's account.
More often than not, the money clears in the client's account the following day, but sometimes, it goes overnight to the second day.
We however believe your funds should already be available today.
Regards
Client Care Team