REFUND OF MY PREMIUMS

I requested for my funeral policy to be cancelled, and for refund on my premiums, because it clearly states on metropolitans website that the policy owner is entitled to refund if no claims has been made. when I spoke to a consultant at metropolitan, she advised that I do not get refund on my premiums, but referring back to whats on the website, I think this is unfair, and require explanation. <br> <br> <br> if I can please get feedback as to when my premiums will be refunded, and how long it takes for the policy to be cancelled.<br> <br> regards<br> <br> Jody