SN
Sindisiwe N
1 reviews | Active since Jan 2021
01 Apr 2021, 10:07
Refund not received for 2 months
Metripolitan have been deducting money for a policy that was paid out in January Policy no ***. I have made several calls for a refund and they have not yet paid back the money. They have asked for bank statement and payslip where the money is being deducted, sent those documents but still no refund. I am really disappointed by the level of service I am receiving from them.
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Replies (2)
Metropolitan Life's replyOfficial
01 Apr 2021, 10:45Dear Sindisiwe
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the loss you and your family have suffered. Please accept our sincere condolences.
Please be advised that where a client pays their policy via Stop Order, deductions are requested by tape and take a month or two to implement or stop deducting. This is due to closing dates for compilation of these tapes to employers at our end and closing date for implementation on their payroll runs at the employers end.
Similarly, Metropolitan receives one bulk payment for all employees with policies from your employers and have to distribute these payments to each individual client's policy/ies.
We can only refund the premiums once we have received them from your employers and they have been allocated to the policy.
One of our Client Care Assessors will investigate your complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the loss you and your family have suffered. Please accept our sincere condolences.
Please be advised that where a client pays their policy via Stop Order, deductions are requested by tape and take a month or two to implement or stop deducting. This is due to closing dates for compilation of these tapes to employers at our end and closing date for implementation on their payroll runs at the employers end.
Similarly, Metropolitan receives one bulk payment for all employees with policies from your employers and have to distribute these payments to each individual client's policy/ies.
We can only refund the premiums once we have received them from your employers and they have been allocated to the policy.
One of our Client Care Assessors will investigate your complaint and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply01 Apr 2021, 10:45
Official
Dear Sindisiwe
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the loss you and your family have suffered. Please accept our sincere condolences.
Please be advised that where a client pays their policy via Stop Order, deductions are requested by tape and take a month or two to implement or stop deducting. This is due to closing dates for compilation of these tapes to employers at our end and closing date for implementation on their payroll runs at the employers end.
Similarly, Metropolitan receives one bulk payment for all employees with policies from your employers and have to distribute these payments to each individual client's policy/ies.
We can only refund the premiums once we have received them from your employers and they have been allocated to the policy.
One of our Client Care Assessors will investigate your complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the loss you and your family have suffered. Please accept our sincere condolences.
Please be advised that where a client pays their policy via Stop Order, deductions are requested by tape and take a month or two to implement or stop deducting. This is due to closing dates for compilation of these tapes to employers at our end and closing date for implementation on their payroll runs at the employers end.
Similarly, Metropolitan receives one bulk payment for all employees with policies from your employers and have to distribute these payments to each individual client's policy/ies.
We can only refund the premiums once we have received them from your employers and they have been allocated to the policy.
One of our Client Care Assessors will investigate your complaint and revert back to you as soon as possible.
Regards
Client Care Team
SN
Sindisiwe N's updateReviewer Update
12 Apr 2021, 17:02It'a a pitty that you have to say that. The sad part is I have other policies with you guys. And maybe it is time I move away from all the stress tou guys are giving me. Everyone is in financial destitute and all you guys is make things worse. You are robbing us of our hard earened money. I am taking this further, it will not end on Hellopeter.
SN
Sindisiwe N's update12 Apr 2021, 17:02
Reviewer Update
It'a a pitty that you have to say that. The sad part is I have other policies with you guys. And maybe it is time I move away from all the stress tou guys are giving me. Everyone is in financial destitute and all you guys is make things worse. You are robbing us of our hard earened money. I am taking this further, it will not end on Hellopeter.