Refund not received

Metropolitan consultant by the name of Mandla Mkhwa**** called me and offered me a funeral policy which has better benefits than the one that I had already with Metropolitan he **** to me and said this new policy now replaces the old one and it will start deducting in September 2024 now what ****es me off when I got my payslip for September I had double deductions from Metropolitan with two different funeral policies which was not what I was initially told on the 4th of September I contacted Metropolitan and demanded a refund for the new policy that I told them to cancel since it was taken under false pretence they told me the documents I needed to send and I sent them the filling day on the 5th of September 20204 since the n I have not received my refund I have a good mind to cancel the second policy as well