Refund not processed 2 months later

Item: Metropolitan Life
Rating: 1

I canceled my funeral.policy in Jan, however funds were still.deducted from my account in February. I submitted all the necessary documents for a refund and till today almost 2 months later I haven't received this refund.

This is highly unprofessional and a huge inconvenience my end as this is money I need.

I wouldn't recommend Metropolitan Life

Helpful (0)

Replies (5)

Metropolitan Life's replyOfficial

14 Apr 2021, 08:53

Dear Fezile

We acknowledge receipt of your complaint on HelloPeter.

We are sorry to read that you have experienced difficulties with your refund. Please accept our sincere apology for any poor service you may have received thus far.

One of our Client Care Assessors will investigate and revert back to you directly, as soon as possible.

Regards

Client Care Team

Metropolitan Life's reply14 Apr 2021, 08:53

Official

's updateReviewer Update

14 Apr 2021, 10:35

I am eagerly waiting for the call and also the refund

's update14 Apr 2021, 10:35

Reviewer Update

I am eagerly waiting for the call and also the refund

Metropolitan Life's replyOfficial

14 Apr 2021, 10:57

Dear Fezile

Thank you for your additional comments.

We will revert back to you as soon as possible.

Regards

Client Care Team

Metropolitan Life's reply14 Apr 2021, 10:57

Official

Dear Fezile

Thank you for your additional comments.

We will revert back to you as soon as possible.

Regards

Client Care Team

's updateReviewer Update

14 Apr 2021, 16:56

Also kindly clarify for me because one of your consultants informed me that Metropolitan owes me all my premiums back because I canceled the policy from inception

's update14 Apr 2021, 16:56

Reviewer Update

Also kindly clarify for me because one of your consultants informed me that Metropolitan owes me all my premiums back because I canceled the policy from inception

Metropolitan Life's replyOfficial

28 Apr 2021, 11:48

Dear Fezile

Thank you for your additional comments. Apologies for only responding now.

There are two different types of cancellations:

Cancellation in the cooling off period

2. Normal Cancellation

If one cancels the policy in the cooling off period, all premiums from inception date are refundable
If one cancels the policy after the cooling off period has expired, it is considered a normal cancellation and only premiums deducted after cancellation are refundable.

One of our Client Care Assessors will contact you to explain how this works pertaining to your specific policy.

Regards

Client Care Team

Metropolitan Life's reply28 Apr 2021, 11:48

Official

Dear Fezile

Thank you for your additional comments. Apologies for only responding now.

There are two different types of cancellations:

Cancellation in the cooling off period

2. Normal Cancellation

If one cancels the policy in the cooling off period, all premiums from inception date are refundable
If one cancels the policy after the cooling off period has expired, it is considered a normal cancellation and only premiums deducted after cancellation are refundable.

One of our Client Care Assessors will contact you to explain how this works pertaining to your specific policy.

Regards

Client Care Team