1 reviews | Active since Sept 2022
Refund complain
I had an investment policy with Metropolitan for R2000 opened in July and in October I realised that I can’t afford it anymore and I went to the Metropolitan branch in Maponya Mall to cancel it and they made me sign the cancellation forms, instead of cancelling that policy Metropolitan deducted R4000 from my salary in November and another R4000 in December, I have been trying to get my money back since the 20th of December until now
I have spoken to so many agents of Metropolitan and they all promised to get management to look into the matter as a result I am struggling to pay my daughter s boarding fee because the inconvenience caused to me by Metropolitan, I believe that had Metropolitan not taken my money I would have paid for my child s boarding fees, my policy number is *** and id number is ***
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with your deductions, after applying to stop a deduction.
Please bear in mind that due to closing dates at our end to compile magnetic tapes for deductions and also closing dates at your employers end to implement these magnetic tapes, it takes about two months to start/change or stop a Stop Order deduction.
Also bear in mind that stopping a deduction on a policy will never cause it to double-deduct. You may however have another policy/policies for which the premium is co-incidentally the same as the policy premium you have app**** to stop.
One of our Client Care Assessors will investigate and revert back to you directly, via email on your portfolio and when the deduction is expected to cease, as well as liaise with you regarding refunds on the policy you have app**** to stop.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with your deductions, after applying to stop a deduction.
Please bear in mind that due to closing dates at our end to compile magnetic tapes for deductions and also closing dates at your employers end to implement these magnetic tapes, it takes about two months to start/change or stop a Stop Order deduction.
Also bear in mind that stopping a deduction on a policy will never cause it to double-deduct. You may however have another policy/policies for which the premium is co-incidentally the same as the policy premium you have app**** to stop.
One of our Client Care Assessors will investigate and revert back to you directly, via email on your portfolio and when the deduction is expected to cease, as well as liaise with you regarding refunds on the policy you have app**** to stop.
Regards
Client Care Team