Refund Claim

I have a Funeral policy with Metropolitan. Last year July the Broker add benefits that raised premium to be too high. I went to Parow branch and notify them that the broker did speak with me about cash back benefits and told him that I can only do cash back for one person only not everyone in the policy. To my surprise there were other benefits added in my policy without my consent. I removed people from my policy to reduce premium and cancel all the benefits added. I did that at Parow branch in 26 October 2021. That reduces my premium to R495 from R1256 that I used to pay. From October, November December, and January this year R1256 still deducted.I went to the Branch on the 21 December 2021 and I was told that documents for refund went to Head office I must wait for my refund. January month I went again because R1256 still deducted instead of R495, I was told that I must wait they also don't know why the refund is delaying. Mid February I spoke with Liesel Anthony from Parow Branch asking her to do follow up on the refund and asked her the amount that I supposed to get and she said it's R3042. To my surprise on the 30March 2022 R564.50 credited to my account from Map instead of R3042 that I was told now People from Metropolitan send me from post to pillar or keep on saiy we will get back to you. Please help I need my rfeund.