1 reviews | Active since Jun 2018
ReFund ASAP
A lady from metropolitan contacted me about a policy, so she said she needs my details to do a Quote and gave me a form to complete for the Quote. after i never heard from her. and to my shock i saw a deduction from my payslip of R599 for april and May. my concern is i never recieved any call or confirmation from metropolitan. all i did was a quote. when i called the call centre they told me i cant get my money back. i was suppose to cancel policy within 30 day. How do i cancel a policy that i never joined? dont u guys call the people to confirm that they have taken a policy like Old Mutual does. no Verification was done. I WANT A REFUND.
Dear Wanda Sombo
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret to learn of the difficulties ou have experienced.
One of our Client Care Assessors will be contacting you shortly to obtain the information necessary to investigate your complaint.
Regards
Client Care Team
Dear Wanda Sombo
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret to learn of the difficulties ou have experienced.
One of our Client Care Assessors will be contacting you shortly to obtain the information necessary to investigate your complaint.
Regards
Client Care Team
Dear Mr. Sombo.
We refer to your updated post.
We responded to your email the same day, 5/6/2018 and sent you the completed application form and advised we'd send a motivation for the refund you requested based on your belief that it was only a quotation.
We sent another email to you that same afternoon informing you that the motivation was successful and requesting the refund requirements.
Please check your emails of 5/6/2018 and supply us with the requirements at your earliest convenience.
Regards
Client Care Team
Dear Mr. Sombo.
We refer to your updated post.
We responded to your email the same day, 5/6/2018 and sent you the completed application form and advised we'd send a motivation for the refund you requested based on your belief that it was only a quotation.
We sent another email to you that same afternoon informing you that the motivation was successful and requesting the refund requirements.
Please check your emails of 5/6/2018 and supply us with the requirements at your earliest convenience.
Regards
Client Care Team