BD
Babalwa D
1 reviews | Active since Mar 2021
10 Jun 2021, 10:39
Refund and solution regarding my Accident cover claim
After many attempts of having my matter resolved im still struggling with metropolitan life,regarding my policy with policy number ***.
Instead of refunding me my premiums that I've been paying for my partner who passed away last year February,my premium was increased, i tried to cancel the policy but my request to cancel was declined bcoz of the pending accidental benefit payout.
Now tell me why I'm a prejudiced because of the delay that's not my fault
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
10 Jun 2021, 13:14Dear Babalwa
We regret to read that you have experienced difficulties in reducing the premium and claiming your refund after the claim on your life partner.
Please accept our sincere apologies for any poor service experienced.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We regret to read that you have experienced difficulties in reducing the premium and claiming your refund after the claim on your life partner.
Please accept our sincere apologies for any poor service experienced.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply10 Jun 2021, 13:14
Official
Dear Babalwa
We regret to read that you have experienced difficulties in reducing the premium and claiming your refund after the claim on your life partner.
Please accept our sincere apologies for any poor service experienced.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We regret to read that you have experienced difficulties in reducing the premium and claiming your refund after the claim on your life partner.
Please accept our sincere apologies for any poor service experienced.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
BD
Babalwa D's updateReviewer Update
10 Jun 2021, 15:23I've been told this since February, i hope this time i will be assisted because it's not fair for me to pay for someone who died 14 February 2020.
On the other hand my accident claim is still pending even after i submitted everything.
I'm very unhappy with metropolitan i wouldn't recommend it to anyone
On the other hand my accident claim is still pending even after i submitted everything.
I'm very unhappy with metropolitan i wouldn't recommend it to anyone
BD
Babalwa D's update10 Jun 2021, 15:23
Reviewer Update
I've been told this since February, i hope this time i will be assisted because it's not fair for me to pay for someone who died 14 February 2020.
On the other hand my accident claim is still pending even after i submitted everything.
I'm very unhappy with metropolitan i wouldn't recommend it to anyone
On the other hand my accident claim is still pending even after i submitted everything.
I'm very unhappy with metropolitan i wouldn't recommend it to anyone
Metropolitan Life's replyOfficial
11 Jun 2021, 10:20Dear Babalwa
Thank you for your additional comments.
Please note that we can only make a decision on the Accident Portion of the claim once all the information is available.
You have asked that we call you later today to discuss the premiums you are paying for the policy benefits.
The Assessor will be in contact as agreed.
Regards
Client Care Team
Thank you for your additional comments.
Please note that we can only make a decision on the Accident Portion of the claim once all the information is available.
You have asked that we call you later today to discuss the premiums you are paying for the policy benefits.
The Assessor will be in contact as agreed.
Regards
Client Care Team
Metropolitan Life's reply11 Jun 2021, 10:20
Official
Dear Babalwa
Thank you for your additional comments.
Please note that we can only make a decision on the Accident Portion of the claim once all the information is available.
You have asked that we call you later today to discuss the premiums you are paying for the policy benefits.
The Assessor will be in contact as agreed.
Regards
Client Care Team
Thank you for your additional comments.
Please note that we can only make a decision on the Accident Portion of the claim once all the information is available.
You have asked that we call you later today to discuss the premiums you are paying for the policy benefits.
The Assessor will be in contact as agreed.
Regards
Client Care Team