LM
Lindi M
1 reviews | Active since Jun 2023
21 Sept 2023, 15:55
Refund and cancellation of premiums
I was having a funeral policy with metropolitan but my cousin Haas passed away in June bet they are still deducting the premiums on persal I tried to call them,email them but they keep on saying the consultant will contact me shortly
I want them to cancel the premiums and refund me
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
21 Sept 2023, 16:51Dear Lindi
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear of your cousin's recent passing. Please accept our sincere condolences to you and your families during this time of bereavement.
We always strive to serve all our clients well and regret to read that you have been struggling to have your premium reduced after the claim. Please accept our sincere apologies for any inconvenience caused.
Please note that due to closing dates at our end to compile the magnetic tapes sent to employers for the deductions and due to closing dates at your employers' end for implementing these magnetic tapes on their payroll, unfortunately Stop Order deductions do take about 2 months to start/change or stop.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear of your cousin's recent passing. Please accept our sincere condolences to you and your families during this time of bereavement.
We always strive to serve all our clients well and regret to read that you have been struggling to have your premium reduced after the claim. Please accept our sincere apologies for any inconvenience caused.
Please note that due to closing dates at our end to compile the magnetic tapes sent to employers for the deductions and due to closing dates at your employers' end for implementing these magnetic tapes on their payroll, unfortunately Stop Order deductions do take about 2 months to start/change or stop.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply21 Sept 2023, 16:51
Official
Dear Lindi
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear of your cousin's recent passing. Please accept our sincere condolences to you and your families during this time of bereavement.
We always strive to serve all our clients well and regret to read that you have been struggling to have your premium reduced after the claim. Please accept our sincere apologies for any inconvenience caused.
Please note that due to closing dates at our end to compile the magnetic tapes sent to employers for the deductions and due to closing dates at your employers' end for implementing these magnetic tapes on their payroll, unfortunately Stop Order deductions do take about 2 months to start/change or stop.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear of your cousin's recent passing. Please accept our sincere condolences to you and your families during this time of bereavement.
We always strive to serve all our clients well and regret to read that you have been struggling to have your premium reduced after the claim. Please accept our sincere apologies for any inconvenience caused.
Please note that due to closing dates at our end to compile the magnetic tapes sent to employers for the deductions and due to closing dates at your employers' end for implementing these magnetic tapes on their payroll, unfortunately Stop Order deductions do take about 2 months to start/change or stop.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
LM
Lindi M's updateReviewer Update
22 Sept 2023, 12:55Good afternoon I would like to thank Hellopeter I received my refund from Metropolitan and also I would like to thank Metropolitan for fast response🙏🙏
LM
Lindi M's update22 Sept 2023, 12:55
Reviewer Update
Good afternoon I would like to thank Hellopeter I received my refund from Metropolitan and also I would like to thank Metropolitan for fast response🙏🙏
Metropolitan Life's replyOfficial
04 Oct 2023, 10:47Dear Lindi
We acknowledge receipt of your re-post and would like to thank you for your positive feedback.
#Together we can!
Regards
Metropolitan Client Care Team
We acknowledge receipt of your re-post and would like to thank you for your positive feedback.
#Together we can!
Regards
Metropolitan Client Care Team
Metropolitan Life's reply04 Oct 2023, 10:47
Official
Dear Lindi
We acknowledge receipt of your re-post and would like to thank you for your positive feedback.
#Together we can!
Regards
Metropolitan Client Care Team
We acknowledge receipt of your re-post and would like to thank you for your positive feedback.
#Together we can!
Regards
Metropolitan Client Care Team