refund

I have a policy with Metropolitan of which i even recently decided to stop paying as they have been giving me a run around this policy i had covered my mom may her soul rest in peace she passed away 2014-10-10 and the policy never paid since it was only the 5 month when she passed so they say but now after then they have been debiting for the premiuim even after they were informed of the passing of my mom now its not a lot of money maybe to them but i have been given different info by the agents i have been sending documents up and down sometimes they get them sometimes they don't if they get them then something is not clear now im tired of this it costs money tocall it takes effort to mail can they have this sorted the stuff is friendly and all but that's not what i need now i need my money coz its now affecting my own policy with them which has lapsed because i had to stop the payment coz they are debiting me for policy under a person who has already passed ,can somebody assist and refund policy premiums paid after October 2014 till the last one asap