NB
Ntombikayise B
1 reviews | Active since Jan 2024
13 May 2025, 15:27
Refund
They are ****** iv been paying my policy weekly and decided to cancel the plan and submit my documents after they still deducted and asked for my refund and they only gave me half of the money saying that's all they received yet Ford paid them the full R3644 and still it's a hassle to get my April refund,always the case cause this is not my 1st time Metropolitan does this and always the take thier sweet time for them to pay our refunds yet they deduct like nobody's business
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
13 May 2025, 15:29 Dear Ntombikayise
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have been experiencing difficulties with your service request.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regard
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have been experiencing difficulties with your service request.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regard
Metropolitan Client Care Team
Metropolitan Life's reply13 May 2025, 15:29
Official
Dear Ntombikayise
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have been experiencing difficulties with your service request.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regard
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have been experiencing difficulties with your service request.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regard
Metropolitan Client Care Team
NB
Ntombikayise B's updateReviewer Update
20 May 2025, 09:15It's the 20th today and still no funds in my account of my refund yet the deduct without any hassles so much for being loyal to you guys
NB
Ntombikayise B's update20 May 2025, 09:15
Reviewer Update
It's the 20th today and still no funds in my account of my refund yet the deduct without any hassles so much for being loyal to you guys
Metropolitan Life's replyOfficial
20 May 2025, 22:56Dear Ntombikayise
Thank you for your additional comments.
We have escalated your refund and hope to be in contact with you soonest.
Regards
Metropolitan Client Care Team
Thank you for your additional comments.
We have escalated your refund and hope to be in contact with you soonest.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply20 May 2025, 22:56
Official
Dear Ntombikayise
Thank you for your additional comments.
We have escalated your refund and hope to be in contact with you soonest.
Regards
Metropolitan Client Care Team
Thank you for your additional comments.
We have escalated your refund and hope to be in contact with you soonest.
Regards
Metropolitan Client Care Team