LM
Lerato M
1 reviews | Active since Feb 2019
16 Mar 2026, 12:21
Refund
Hellopeter, can you kindly help me again to get my refund again, metropolitan has deducted money again on my payslip after I canceled the policy. This is so frustrating because I canceled the policy in January but they still deducting. My policy number is ME*** n ME***, can I get a refund and most important they must stop deducting I asked them to stop since the 11 January 2026.
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Replies (3)
Metropolitan Life's replyOfficial
16 Mar 2026, 12:25Dear Lerato
We acknowledge receipt of your complaint on HelloPeter.
Please note that it takes about two months for Stop Order deductions to start/change or stop deducting on your salary. This is due to closing dates at our end for compilation of magnetic tapes sent to your employer and of course closing dates at your employer’s end to implement these tapes on their next payroll run. Also note that we don’t immediately receive policy premiums as soon as they are deducted from your salary. · Your employer collects premiums from each employee with Metropolitan policies on your pay date and pays them over to us in one bulk payment accompanied by a payment schedule detailing which premiums were paid over for which policies – usually at or shortly after month end. · We then have to distribute these payments and match it to the bulk payment received before we can allocate them to each policy.Only after all this has taken place, can we refund your premium received after cancellation of the policy
One of our Escalation Specialists will look into the complaint as it pertains to your policy and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
Please note that it takes about two months for Stop Order deductions to start/change or stop deducting on your salary. This is due to closing dates at our end for compilation of magnetic tapes sent to your employer and of course closing dates at your employer’s end to implement these tapes on their next payroll run. Also note that we don’t immediately receive policy premiums as soon as they are deducted from your salary. · Your employer collects premiums from each employee with Metropolitan policies on your pay date and pays them over to us in one bulk payment accompanied by a payment schedule detailing which premiums were paid over for which policies – usually at or shortly after month end. · We then have to distribute these payments and match it to the bulk payment received before we can allocate them to each policy.Only after all this has taken place, can we refund your premium received after cancellation of the policy
One of our Escalation Specialists will look into the complaint as it pertains to your policy and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply16 Mar 2026, 12:25
Official
Dear Lerato
We acknowledge receipt of your complaint on HelloPeter.
Please note that it takes about two months for Stop Order deductions to start/change or stop deducting on your salary. This is due to closing dates at our end for compilation of magnetic tapes sent to your employer and of course closing dates at your employer’s end to implement these tapes on their next payroll run. Also note that we don’t immediately receive policy premiums as soon as they are deducted from your salary. · Your employer collects premiums from each employee with Metropolitan policies on your pay date and pays them over to us in one bulk payment accompanied by a payment schedule detailing which premiums were paid over for which policies – usually at or shortly after month end. · We then have to distribute these payments and match it to the bulk payment received before we can allocate them to each policy.Only after all this has taken place, can we refund your premium received after cancellation of the policy
One of our Escalation Specialists will look into the complaint as it pertains to your policy and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
Please note that it takes about two months for Stop Order deductions to start/change or stop deducting on your salary. This is due to closing dates at our end for compilation of magnetic tapes sent to your employer and of course closing dates at your employer’s end to implement these tapes on their next payroll run. Also note that we don’t immediately receive policy premiums as soon as they are deducted from your salary. · Your employer collects premiums from each employee with Metropolitan policies on your pay date and pays them over to us in one bulk payment accompanied by a payment schedule detailing which premiums were paid over for which policies – usually at or shortly after month end. · We then have to distribute these payments and match it to the bulk payment received before we can allocate them to each policy.Only after all this has taken place, can we refund your premium received after cancellation of the policy
One of our Escalation Specialists will look into the complaint as it pertains to your policy and revert back to you as soon as possible.
Regards
Client Care Team
LM
Lerato M's updateReviewer Update
16 Mar 2026, 14:20The deduction was done on the 29 February 2026, r u telling the money has reflected on your side? Kindly refund me because nobody has called me and you said one of your agent will call me Im still waiting for the call , i need my money
LM
Lerato M's update16 Mar 2026, 14:20
Reviewer Update
The deduction was done on the 29 February 2026, r u telling the money has reflected on your side? Kindly refund me because nobody has called me and you said one of your agent will call me Im still waiting for the call , i need my money
Metropolitan Life's replyOfficial
16 Mar 2026, 14:23Dear Lerato
Thank you for your additional comments.
Our Escalation Specialist is busy investigating and should be in contact soon.
Regards
Client Care Team
Thank you for your additional comments.
Our Escalation Specialist is busy investigating and should be in contact soon.
Regards
Client Care Team
Metropolitan Life's reply16 Mar 2026, 14:23
Official
Dear Lerato
Thank you for your additional comments.
Our Escalation Specialist is busy investigating and should be in contact soon.
Regards
Client Care Team
Thank you for your additional comments.
Our Escalation Specialist is busy investigating and should be in contact soon.
Regards
Client Care Team