Record worst life insurance company ever

I was sold a policy on the year 2023 and all was well till I lost my mother and I claimed. Claim denied because she passed away beyond the boarders. Its policy nothing personal they say, I fully understood no debate. Here is my problem ; The financial advisor never disclosed this to me when I took up policy and no email other than the one I got which never alluded to such. Metropolitan sent me only one email showing the cover and the payouts. THEY NEVER SENT ME THE POLICY IN QUESTION. Now I am being ignored. I was assigned to Renthia Botha a very heartless person who kept on apologizing but made sure that I get no recourse. The matter was escalated to a Lizo Moyo whom I believe is related to the devil himself, came in with apologies ( it's what they do best) and I asked him to show me or prove to me when this policy stating the cause of the decline was sent to me ( like Email) or through calls since they're recorded but failed. I asked for my refund for the premiums I paid from 2013 and they do not reply to email as their direct line is blocked to recieved calls I think it's deliberate. Guess what they are still deducting R950 every month even after they declined and mized me.

I am depressed I wish Lizo Moyo God's wrath, no human being shld be treated this way. If I call they start apologizing and they will tell you the matter is being escalated and that's it. They acknowledge that I was not given full information but cannot tle responsibilty