Quick to debit but Policy documents are nowhere to be found

Is this how Metropolitan conducts its business ? Took out a policy Mid July and was advised that I would received my policy documents within 30 days and would need to review the documents and should I wish not to continue with the policy then I had 30 days from receipt to cancel.

Amazing how Metropolitan did not miss the first debit order date while I have no policy number , no policy documents and with them having debited my account what must happen now .

I will tell you what will happen , I will reverse that debit order and if it means we must start over again then we will . No account of mine will be debited when I have no policy documents . If you want my money then sort your policy admin team . If not you will lose a client who is more than willing to move somewhere else , with pleasure