1 reviews | Active since May 2024
Pure *******
Can someone please explain to me, why is metropolitan treating like their doormats? I put a claim 3 weeks ago. been waiting since only to be told today my ID is not the latest. Mind you i registered with the with the same ID im claiming with, when they are decucting money every montk the dont tell me that this is not the latested ID. I was ****** at Hillbrow 2004 and i went to do a new ID which i never collected because i found my lost ID at spar and never collected the new one. Now i am told to bring that ID. were will i get money to pay home affairs when you do not want with moy money, wr i will get the transport money coz i do not stay at home affairs. Stop this ******* when we need our Money. Wednesday i am going to vote with the ID that im told its not the lastest. Can Nosipho Msipha call me please. here is the message i received:SMS kindly forward latest ID issued 27/05/2004 or temporal ID the one you sent is still not the correct one or contact Dept of home affairs to *** ref no *** from Metropolitan or call ***. stop playing with us and pay us please. you dont even once tell me that this is not the latest id when you are dedusting the money sies man.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the delays you have encountered with your claim.
Regrettably, when Home Affairs issued a new ID, it replaces the old (lost/******/damaged/misplaced) ID and the new ID becomes the citizen's valid ID document.
We require a certified copy of your most recent (the valid) ID for any claims/transactions on policies in order for us to ensure that nobody else is trying to de***** you or attempting to access the funds or benefits in your policy *******ly.
We trust that the above clarifies your understanding as to why we need a certified copy of the latest ID.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the delays you have encountered with your claim.
Regrettably, when Home Affairs issued a new ID, it replaces the old (lost/******/damaged/misplaced) ID and the new ID becomes the citizen's valid ID document.
We require a certified copy of your most recent (the valid) ID for any claims/transactions on policies in order for us to ensure that nobody else is trying to de***** you or attempting to access the funds or benefits in your policy *******ly.
We trust that the above clarifies your understanding as to why we need a certified copy of the latest ID.
Regards
Client Care Team