Private information not to be used!!!!!!

For the past nearly 4 weeks i have had a terrible time with Metropolitan at the Parc du cap client office from not accepting a beneficiary nomination form all the way to not paying the undertaker for the funeral which forced me to borrow money, I have emailed them since 24 April 2024 and i was told i will get contacted directly regarding policy *** and till this date not a single word!!!! Again i will say as my personal information is on the Notice of Death regarding above mentioned policy, I do not give Metropolitan permission to use my personal information to submit the claim (unless paid directly to the Undertaker) without a affidavit from me from Ravensmead police station stating that I give permission for my details to be used for the above mentioned claim. If i do not get a response within 24 hours i will have to take legal action