PREMIUMS REFUND FOR CANCELLED POLICY

I went to East London Metropolitan offices to cancel my policy number *** round about 21 September 2021 and I am not getting any joy as nobody bothers informing me of any progress hereto. I phone them myself and they always tell me that the cancelation has been sent to their forensic department . I explained this that this policy has been misrepresented to me. and they even have to refund me my premiums since they have already requested my banking statements which I also did long time ago. I am really not happy as I do not know why this is taking this long, Please I am very much frustrated . I use my time and money to phone these people.