Premium skip refund

I app**** for a premium skip for 3 full months than was told that after they deducted for that month I must go submit my things and I did, now in December our premiums got paid early due to festive holidays now iv been begging them to pay me my refund back but they telling me to wait 2weeks for it you reflect forgetting that we paid our premium early, funny thing is that it's a stop order from work and my friend an I both app**** at the same time but they sent her money through and it's not the 1st time Metropolitan does this, very bad service they have I tell you