CK
Charmaine K
1 reviews | Active since Oct 2010
26 Aug 2024, 13:55
PREMIUM CHANGE WHEN CHANGING BENEFICIARY
I need to change my beneficiary on my funeral policy. Requested a call back as you can not do this online. A lady called me and she had barely any knowledge of proceedings doing this. She then told me that if she changed the beneficiary - that my premium will go up with over R50 a month. I am not changing anything to the policy only the person who receive the money when I pass away. She repeatedly told me to do it online then my premium wont change but I told her that there is no option doing this online. When I asked her how to do it online - she did not answer me. I received two message of separate people who will contact me regarding this problem but not one of the persons phoned me.
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Metropolitan Life's replyOfficial
26 Aug 2024, 22:06Dear Charmaine
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are having trouble in changing your beneficiary.
You are correct: there should be no premium change when you nominate a different beneficiary of proceeds on your policy. It is only when you alter and insured participant's cover or add a participant that your premium should change.
One of our friendly Digital Team administrators has emailed you a beneficiary nomination form. Please complete this form and return it to us, in order for us to update your beneficiary on your policy.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are having trouble in changing your beneficiary.
You are correct: there should be no premium change when you nominate a different beneficiary of proceeds on your policy. It is only when you alter and insured participant's cover or add a participant that your premium should change.
One of our friendly Digital Team administrators has emailed you a beneficiary nomination form. Please complete this form and return it to us, in order for us to update your beneficiary on your policy.
Regards
Client Care Team
Metropolitan Life's reply26 Aug 2024, 22:06
Official
Dear Charmaine
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are having trouble in changing your beneficiary.
You are correct: there should be no premium change when you nominate a different beneficiary of proceeds on your policy. It is only when you alter and insured participant's cover or add a participant that your premium should change.
One of our friendly Digital Team administrators has emailed you a beneficiary nomination form. Please complete this form and return it to us, in order for us to update your beneficiary on your policy.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are having trouble in changing your beneficiary.
You are correct: there should be no premium change when you nominate a different beneficiary of proceeds on your policy. It is only when you alter and insured participant's cover or add a participant that your premium should change.
One of our friendly Digital Team administrators has emailed you a beneficiary nomination form. Please complete this form and return it to us, in order for us to update your beneficiary on your policy.
Regards
Client Care Team