YM
Yvonne M
1 reviews | Active since May 2015
24 May 2024, 15:34
Premium
I have been paying my premiums in advance and have made a payment on Tuesday. Today was surprised to get an sms that my policy is in arrears can metropolitan please advise me what is happening.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
24 May 2024, 16:04Dear Yvonne
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered difficulties with your policy premiums.
Regrettably your post does not contain sufficient information in order for us to trace the policy you are referring to and respond appropriately.
One of our Escalation Specialist will reach out shortly to request more information in order for us to investigate and revert back to you .
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered difficulties with your policy premiums.
Regrettably your post does not contain sufficient information in order for us to trace the policy you are referring to and respond appropriately.
One of our Escalation Specialist will reach out shortly to request more information in order for us to investigate and revert back to you .
Regards
Client Care Team
Metropolitan Life's reply24 May 2024, 16:04
Official
Dear Yvonne
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered difficulties with your policy premiums.
Regrettably your post does not contain sufficient information in order for us to trace the policy you are referring to and respond appropriately.
One of our Escalation Specialist will reach out shortly to request more information in order for us to investigate and revert back to you .
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered difficulties with your policy premiums.
Regrettably your post does not contain sufficient information in order for us to trace the policy you are referring to and respond appropriately.
One of our Escalation Specialist will reach out shortly to request more information in order for us to investigate and revert back to you .
Regards
Client Care Team
YM
Yvonne M's updateReviewer Update
27 May 2024, 16:49Can I please get clarity on what happened to the two months I paid metropolitan.
YM
Yvonne M's update27 May 2024, 16:49
Reviewer Update
Can I please get clarity on what happened to the two months I paid metropolitan.
Metropolitan Life's replyOfficial
27 May 2024, 17:06Dear Yvonne
Thank you for your additional post.
Regrettably the reply you sent to the Escalation Specialist did not contain a valid policy number.
Please provide the correct policy number or proof of the payments to the sender in order to trace the policy and update you on what happened to your payment/s.
Regards
Client Care Team
Thank you for your additional post.
Regrettably the reply you sent to the Escalation Specialist did not contain a valid policy number.
Please provide the correct policy number or proof of the payments to the sender in order to trace the policy and update you on what happened to your payment/s.
Regards
Client Care Team
Metropolitan Life's reply27 May 2024, 17:06
Official
Dear Yvonne
Thank you for your additional post.
Regrettably the reply you sent to the Escalation Specialist did not contain a valid policy number.
Please provide the correct policy number or proof of the payments to the sender in order to trace the policy and update you on what happened to your payment/s.
Regards
Client Care Team
Thank you for your additional post.
Regrettably the reply you sent to the Escalation Specialist did not contain a valid policy number.
Please provide the correct policy number or proof of the payments to the sender in order to trace the policy and update you on what happened to your payment/s.
Regards
Client Care Team