Potential Customer Service terrible!!!

My experience with Metropolitan Life customer service was terrible. I requested a call back regarding a quote on life insurance on their website, also on their WhatsApp enquiry as well as writing them an email. Did not get a response to any enquiry I made in the 3days waiting period as mentioned by the "Bot" on the mentioned platforms. All the other companies I enquired with returned the enquiry within 1day after enquiring, I have a funeral policy with them and eventually went to there offices to get a quatation. This is very concerning to me and eventually after getting the quatation at their offices which was still premiumwise much higher than most other companies, they started phoning me and today got 3calls on the same day. Definetely they have an IT communication problem and am sure they are losing customers because of this. Please Metropolitan get your remote customer service in order to still be a Reputable Insurance company in future.