Poor Service:***

The service received when lodging a claim is so rediculous.

I submitted all requested documents in September and wad assured someone will come back to me.

An automated communication that confirms someone will come back to me within 48hours even the staff dont adhere to it.

I have been the one doing the follow ups and not even one consultant appologised.

I spoke to Eunice who assured me that after resending page two of serender documents i was asked to phone after 5 hours. Immediately i received confirmation that documents have been received and followed up where the person who answered still could not deliver the service promised.

I phoned again and asked to resend once more to a staff directly and she will action ASAP which was Thursday during the day. Only to follow-up again on yesterday where Victor who i once spoke to n sent documents to confirmed that the claim was proceed at 14:00 and i should hold and they will authorise the claim now and i should get an sms conforming same.

Till this morning no sms has come through.

The peace of mind assurance they give on investigating with them and funeral benefit is all a lie. That is why i am moving my money from you guys.