TM
Thabiso M
1 reviews | Active since Aug 2022
11 Oct 2022, 14:51
Poor Service - overall
Both my parents late and I have logged a claim with this company and the manner is which they are handling my claim and the communication between myself and them is none existence to the point were I need to call them everyday to check up on the progress and if there are other outstanding documents which I need to send to them. I've spoken to at least 5 employees and none of them have been able to assist or resolve this matter.
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Metropolitan Life's replyOfficial
12 Oct 2022, 09:09Dear Thabiso
We acknowledge receipt of your complaint sent through the Hellopeter platform. We apologize for the delay in response.
We are sorry to read of your parents passing. Our condolences go out to you and your family.
We acknowledge receipt of your complaint sent through the Hellopeter platform. We apologize for the delay in response.
We are sorry to read of your parents passing. Our condolences go out to you and your family.
We sincerely apologize for the difficulty that you have encountered with the delay in the processing. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply12 Oct 2022, 09:09
Official
Dear Thabiso
We acknowledge receipt of your complaint sent through the Hellopeter platform. We apologize for the delay in response.
We are sorry to read of your parents passing. Our condolences go out to you and your family.
We acknowledge receipt of your complaint sent through the Hellopeter platform. We apologize for the delay in response.
We are sorry to read of your parents passing. Our condolences go out to you and your family.
We sincerely apologize for the difficulty that you have encountered with the delay in the processing. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team