TN
THEMBISA N
1 reviews | Active since Feb 2015
17 Aug 2021, 10:41
Poor service, no feedback on retirement annuity death claim
Very poor service from Metropolitan. I have been following up on my late mom's retirement annuity death claim with no success. Metropolitan has not been communicating with us as beneficiaries and I have had to call each time to be told of documents outstanding. The last follow up I made I was told nothing was outstanding and that the money should be paid up to us as beneficiaries by today and yet still nothing from them. It is as though they do not want to pay what is due to us an d yet my mom had worked hard saving that money so that we will not be worse off when she was no more. I am very disappointed in Metropolitan and would definitely not recommend people to leave monies for their children with them.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
17 Aug 2021, 12:01Dear Thembisa
We acknowledge receipt of the complaint on HelloPeter,
We are sorry to hear about your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We regret to learn of the delays encountered with the processing of the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of the complaint on HelloPeter,
We are sorry to hear about your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We regret to learn of the delays encountered with the processing of the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply17 Aug 2021, 12:01
Official
Dear Thembisa
We acknowledge receipt of the complaint on HelloPeter,
We are sorry to hear about your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We regret to learn of the delays encountered with the processing of the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of the complaint on HelloPeter,
We are sorry to hear about your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We regret to learn of the delays encountered with the processing of the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
TN
THEMBISA N's updateReviewer Update
26 Aug 2021, 14:30After posting here I did receive some assistance which did not materialize as niw when it was time for Metropolitan to pay, they have now sent a senseless message that my mom's tax number is invalid. How when the very same company has been updating IRP5's for the very same policy using same tax number? How when I also submitted her last payslip which clearly shows her tax number? So all of a sudden Metropolitan cannot do a tax directive using that tax number? This company enjoys playing hide and seek and I am fed up with it. I suffer from depression and anxiety and have just lost my mom, I do not need the additional stress I am getting from Metropolitan. I would never recommend this company to anyone. I again have submitted the original assessment from SARS with my mom's tax number. Please pay up.
TN
THEMBISA N's update26 Aug 2021, 14:30
Reviewer Update
After posting here I did receive some assistance which did not materialize as niw when it was time for Metropolitan to pay, they have now sent a senseless message that my mom's tax number is invalid. How when the very same company has been updating IRP5's for the very same policy using same tax number? How when I also submitted her last payslip which clearly shows her tax number? So all of a sudden Metropolitan cannot do a tax directive using that tax number? This company enjoys playing hide and seek and I am fed up with it. I suffer from depression and anxiety and have just lost my mom, I do not need the additional stress I am getting from Metropolitan. I would never recommend this company to anyone. I again have submitted the original assessment from SARS with my mom's tax number. Please pay up.
Metropolitan Life's replyOfficial
26 Aug 2021, 14:54Dear Thembisa
Thank you for your additional comments.
The matter is receiving our attention.
One of our Client Care Assessors will revert back to you as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
The matter is receiving our attention.
One of our Client Care Assessors will revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply26 Aug 2021, 14:54
Official
Dear Thembisa
Thank you for your additional comments.
The matter is receiving our attention.
One of our Client Care Assessors will revert back to you as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
The matter is receiving our attention.
One of our Client Care Assessors will revert back to you as soon as possible.
Regards
Client Care Team