ML
Mosimanegape L
1 reviews | Active since Aug 2023
31 Aug 2023, 14:21
Poor service from Metropolitan Life
Poor service from Metropolitan Life
The call center refused to share important information about the said policy e.g. policy amount (R) even though I'm a beneficiary, they say I must accept any payment I receive.
The call center team leader wasn't even helpful and refused to transfer me to the claim department since he couldn't help with the info I requested, said the claim department wasn't available, and any information i requested would take up 5 days.
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Replies (1)
Metropolitan Life's replyOfficial
31 Aug 2023, 15:44Dear Mosimanegape
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint.
One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team
Metropolitan Life's reply31 Aug 2023, 15:44
Official
Dear Mosimanegape
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint.
One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team