POOR SERVICE FROM METROPOLITAN LIFE

I am writing this in disbelief, I am disappointed and utterly disgusted at the treatment received from Metropolitan and its employees including a certain Abongile Buyeye and Fatima Geland from Khayelitsha who has been handling my claim. Last week Friday the 3rd of May 2024 i submitted the claim due to the death of my Mother, no acknowledgement nor notification my claim was received or submitted ,upon numerous follow ups on the 6th of May only then did Abongile Buyeye acknowledge and further advised that the payout will be less than the quoted amount ,due to the fact that the late is actually my Aunt, however i explained that culturally there is no Aunt especially in my case as the late N .Nyakambi raised ,fed ,provided a home and thought me everything about life. I then refuted the amount on the 07 and ask Abongile to escalate to their management regarding my claim and complaint. There is also emails between me and Abongile as a supporting statement and subsequently because i had mentioned to the manager of my intention to write to hello Peter only then the manager by the name of Fatima Geland from Khayelitsha branch they will escalate to claims for a response and the review ,and that response only came yesterday knowing very that the burial is taking place this coming Saturday the 11 of May 2024,I am grieving ,aggrieved and for my mental health i should not be dealing with this at this time. METROPOLITAN LIFE ,ABONGILE GELAND AND MENTION AND AMANDA THE CLAIM I AM DISSAPONTED IN ALL OF YOU FOR THE POOR SERVICE