BP
Brad P
1 reviews | Active since Apr 2022
21 Jul 2022, 11:14
Poor service from metropolitan
being a client of metropolitan since 2016 and the service is still poor sales agents and admin staff at metropolitan cut calls and never return them after sucking information out their thumbs claiming that im in arrears yet my premiums goes off every single month sales agents call me and try and upsell me policies I already have and says that they cant see it on their system yet im paying the policy for months already policy schedules has been requested by me on my occasions but has never been disclosed with me ever staff at metropolitan never get back to you and never send call recordings
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Metropolitan Life's replyOfficial
21 Jul 2022, 16:24Good day Brad,
We acknowledge receipt of your complaint sent through the Hellopeter platform.
We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
Regrettably, your post does not contain enough information for us to investigate and advise accordingly. Kindly provide us with your policy number or ID number to allocate to the correct policy number and investigate.
We acknowledge receipt of your complaint sent through the Hellopeter platform.
We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
Regrettably, your post does not contain enough information for us to investigate and advise accordingly. Kindly provide us with your policy number or ID number to allocate to the correct policy number and investigate.
Once this information is obtained, we will see as to how we can assist
Regards,
Client Care
Regards,
Client Care
Metropolitan Life's reply21 Jul 2022, 16:24
Official
Good day Brad,
We acknowledge receipt of your complaint sent through the Hellopeter platform.
We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
Regrettably, your post does not contain enough information for us to investigate and advise accordingly. Kindly provide us with your policy number or ID number to allocate to the correct policy number and investigate.
We acknowledge receipt of your complaint sent through the Hellopeter platform.
We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
Regrettably, your post does not contain enough information for us to investigate and advise accordingly. Kindly provide us with your policy number or ID number to allocate to the correct policy number and investigate.
Once this information is obtained, we will see as to how we can assist
Regards,
Client Care
Regards,
Client Care