CW
Cornelia W
1 reviews | Active since May 2024
01 May 2024, 10:11
Poor service
I have been communicating with metropolitan life from the 22nd of March 2024 up until now, just to get a partial payout of my money. I have sent all my my documents they needed and filled in the form for the money to be paid out into my account as I have an emergency and in need of the money urgently but now the don't respond back to me. Why does it take so long to amend my details and payout my money. This is the poorest service I have received from any company.
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Metropolitan Life's replyOfficial
02 May 2024, 10:10Dear Cornelia
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in our claims process.
Regrettably your post does not contain sufficient information for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in our claims process.
Regrettably your post does not contain sufficient information for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team
Metropolitan Life's reply02 May 2024, 10:10
Official
Dear Cornelia
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in our claims process.
Regrettably your post does not contain sufficient information for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in our claims process.
Regrettably your post does not contain sufficient information for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team