VM
Vikky M
1 reviews | Active since Apr 2023
30 Jan 2024, 10:48
Poor service
What a terrible experience I got from Metropolitan. I called this morning to make payment arrangements and the lady by the name of thulisa ndevu was very rude and impatient. She even had the nerve to just hang up on me.Their staff don't value clients
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Replies (1)
Metropolitan Life's replyOfficial
30 Jan 2024, 13:17Dear Vikky
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered a poor service experience.
We will have the call assessed and address any discrepancies identified in line with our internal protocols in order to avoid recurrence of a similar nature in future.
Please accept our sincere apology for any poor service received thus far.
Regards.
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered a poor service experience.
We will have the call assessed and address any discrepancies identified in line with our internal protocols in order to avoid recurrence of a similar nature in future.
Please accept our sincere apology for any poor service received thus far.
Regards.
Client Care Team
Metropolitan Life's reply30 Jan 2024, 13:17
Official
Dear Vikky
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered a poor service experience.
We will have the call assessed and address any discrepancies identified in line with our internal protocols in order to avoid recurrence of a similar nature in future.
Please accept our sincere apology for any poor service received thus far.
Regards.
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered a poor service experience.
We will have the call assessed and address any discrepancies identified in line with our internal protocols in order to avoid recurrence of a similar nature in future.
Please accept our sincere apology for any poor service received thus far.
Regards.
Client Care Team