Poor Service

I had the worst experience with amending policies i agreed to 3 months ago. When i informed them that my financial circumstances have changed they could not help me after i gave enough notice and did everything i was advised to do. They basically punishing me because i agreed to a payroll deduction and i do not know how they do not account for unforseen circumstances life happens and a lot can change in one's commitments in an entire 3 months in someones circumstances