SS
Sifiso S
1 reviews | Active since Jan 2021
07 Jan 2021, 10:19
Poor service
Poor service My father is still at the mortuary because they haven't paid the claim, it's two weeks now and metropolitan is not communicating, when I called they told me it's gonna be paid Monday and now it's Thursday, still nothing They keep changing stories everytime I call.
Helpful (0)
Replies (6)0
Replies (6)
Metropolitan Life's replyOfficial
07 Jan 2021, 12:01Dear Sifiso Simelane
Thank you for raising your concern with our office.
We regret to learn of your father's passing. Please accept our condolences at this time of bereavement.
We are sorry to learn of the delays around processing the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Thank you for raising your concern with our office.
We regret to learn of your father's passing. Please accept our condolences at this time of bereavement.
We are sorry to learn of the delays around processing the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply07 Jan 2021, 12:01
Official
Dear Sifiso Simelane
Thank you for raising your concern with our office.
We regret to learn of your father's passing. Please accept our condolences at this time of bereavement.
We are sorry to learn of the delays around processing the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Thank you for raising your concern with our office.
We regret to learn of your father's passing. Please accept our condolences at this time of bereavement.
We are sorry to learn of the delays around processing the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
SS
Sifiso S's updateReviewer Update
07 Jan 2021, 12:04Apology not accepted because you have been telling me that for the past week, your managers are getting my emails and calls and no call backs
I have used close to R500 airtime holding to talk to someone and all you guys do is make me listen to your nonsensical music
I have used close to R500 airtime holding to talk to someone and all you guys do is make me listen to your nonsensical music
SS
Sifiso S's update07 Jan 2021, 12:04
Reviewer Update
Apology not accepted because you have been telling me that for the past week, your managers are getting my emails and calls and no call backs
I have used close to R500 airtime holding to talk to someone and all you guys do is make me listen to your nonsensical music
I have used close to R500 airtime holding to talk to someone and all you guys do is make me listen to your nonsensical music
SS
Sifiso S's updateReviewer Update
07 Jan 2021, 12:05Call me on ***
SS
Sifiso S's update07 Jan 2021, 12:05
Reviewer Update
Call me on ***
Metropolitan Life's replyOfficial
07 Jan 2021, 12:33Dear Sifiso
Thank you for your additional comments.
As mentioned above, one of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
As mentioned above, one of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply07 Jan 2021, 12:33
Official
Dear Sifiso
Thank you for your additional comments.
As mentioned above, one of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
As mentioned above, one of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
SS
Sifiso S's updateReviewer Update
07 Jan 2021, 21:26So you guys only respond here on hellopeter because it's bad for your reputation, but you are ignoring my emails both on *** and ***
I am going to make sure I expose your bad service through all social media pages, I want everyone to know what kind of service you people offer.
I am going to make sure I expose your bad service through all social media pages, I want everyone to know what kind of service you people offer.
SS
Sifiso S's update07 Jan 2021, 21:26
Reviewer Update
So you guys only respond here on hellopeter because it's bad for your reputation, but you are ignoring my emails both on *** and ***
I am going to make sure I expose your bad service through all social media pages, I want everyone to know what kind of service you people offer.
I am going to make sure I expose your bad service through all social media pages, I want everyone to know what kind of service you people offer.
Metropolitan Life's replyOfficial
07 Jan 2021, 23:19Dear Sifiso
Again, thanks for your additional comments.
We have taken note of your posts and are working on your complaint.
We will revert back to you as soon as possible.
Regards
Client Care Team
Again, thanks for your additional comments.
We have taken note of your posts and are working on your complaint.
We will revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply07 Jan 2021, 23:19
Official
Dear Sifiso
Again, thanks for your additional comments.
We have taken note of your posts and are working on your complaint.
We will revert back to you as soon as possible.
Regards
Client Care Team
Again, thanks for your additional comments.
We have taken note of your posts and are working on your complaint.
We will revert back to you as soon as possible.
Regards
Client Care Team