JJVR
Juanita Janse Van Rensburg
1 reviews | Active since Mar 2017
04 Jul 2024, 09:33
Poor service
This is really the worst company to deal with in the case of a relative passing away. I have phoned in numerous times to the call center. You have to hold on for more than 30 min every time and then you get the same excuses and promises. I am disgusted
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Metropolitan Life's replyOfficial
04 Jul 2024, 09:46Dear Juanita
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in our claims process.
Regrettably, your post does not contain sufficient information for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in our claims process.
Regrettably, your post does not contain sufficient information for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,Client Care Team
Metropolitan Life's reply04 Jul 2024, 09:46
Official
Dear Juanita
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in our claims process.
Regrettably, your post does not contain sufficient information for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in our claims process.
Regrettably, your post does not contain sufficient information for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,Client Care Team