Poor service

Pathetic service ever with this people making request for partial withdrawal from 1st March till today nothing has been sent to my account, I've been taken from pillar to post claiming that they haven't received the documents by that time docs were sent nd I received auto reply to acknowledge the receipt of docs. After they keep u holding on the phone for 20mins with no one attending you nd no update or communication of some sort. When they deduct no stories but when is time to pay there's lot of stories nd dramas, I'm enough with you guys especially with so much policies I've taken with you now im asking myself what would happen if it was emergency like funeral.