MS
Motsea S
1 reviews | Active since Mar 2021
31 Aug 2023, 18:11
Poor service delivery from Polokwane Metropolitan Branch(Market Street).
Received a very poor service from Polokwane Metropolitan Branch (Market Street). I went to the Branch requesting for immediate policy cancelation and asked why I am canceling the policy and told them my reasons and even wrote a letter stating why I am canceling the policy. I asked them to provide me with the Cancelation Letter and rude manager denied to give me one. Today marks the third day without receiving the cancelation letter.
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Metropolitan Life's replyOfficial
01 Sept 2023, 09:38Dear Motsea
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint.
One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team
Metropolitan Life's reply01 Sept 2023, 09:38
Official
Dear Motsea
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint.
One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team