EB
Estelle B
1 reviews | Active since Jan 2015
14 Sept 2020, 14:51
Poor service delivery
I have multiple policies with them. I have been requesting them to send me ALL my policies so it can be reviewed and updated. I have liaise with Sello and Mogohlwa and still no response. Sello for about a month and Mogohlwa since the beginning of September. I have also left messages on the 086.. number. Not good for business.
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Replies (1)
Metropolitan Life's replyOfficial
14 Sept 2020, 15:04Dear Estelle
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to learn of the delays you have been experiencing with your service request.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to learn of the delays you have been experiencing with your service request.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply14 Sept 2020, 15:04
Official
Dear Estelle
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to learn of the delays you have been experiencing with your service request.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to learn of the delays you have been experiencing with your service request.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team