Poor Service Delivery

Im really dissatisfied and frustrated by the level of incompetence from Metropolitan call centre. My mother has been calling them on many occasions to correct some of the information they have on system of her, but no one seems to be helpful. <br> <br> She phoned again today wanting to cancel the entire policy, and someone made her hold and never came back to her. I tried phoning myself and was put on hold for over 5 minutes, which way more than i can stand for.<br> <br> Metropolitan - do you prefer her to stop the debit orders at the bank or are you ever gonna help her cancel the policy since your stuff is so ridiculously inept?