JB
Jacky B

1 reviews | Active since Jan 2015

04 Feb 2020, 10:59

poor service

I called the first time and spoke to Thando who was very helpful. unfortunately our line got cut off, when he called me back I was on the line with someone else and told him I was being assisted. the lady that was assisting me I didn't get her name placed me on hold. the line got cut off or she dropped the line I cant tell however she never called me back.

Can someone please call me back I need assistance with my policy.

0
Replies (1)
Metropolitan Life
Metropolitan Life's reply04 Feb 2020, 12:19
Official
Dear Client

We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far. 

Kind Regards
Yours Sincerely

Client Care