lM
letta M
1 reviews | Active since Mar 2022
27 Dec 2022, 16:36
Poor service
Good day
i write this with heavy heart,since october 2022 my sister has been waiting for a feedback from metropolitan about her late husband s death claim,we went to groblerstal branch to submit all the required documents,the whole of november no feedback when we contact the branch we are now told that the headoffice has sent my sister an SMS,we asked for a proof and only to find that the sms was sent to a wrong number.Now kids are suppose to register at school in january,policy still not paid and theres no communication.
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Metropolitan Life's replyOfficial
30 Dec 2022, 09:25Dear Letta
We acknowledge receipt of your complaint on HelloPeter. We apologize for the delay in response and the poor service you have encountered thus far.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
One of our Client Care Assessors will investigate the matter and provide you with feedback as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter. We apologize for the delay in response and the poor service you have encountered thus far.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
- Typically these claim assessments take longer than a death claim on a funeral policy or life cover policy.
- Often, family dynamics being as different and unique as each of our valued policyholders are from one another.
- Therefore it is not possible to know ahead of time all the requirements that we may require.
- We subsequently often need to request additional information to assess the claim, as information unfolds regarding dependency on the deceased.
One of our Client Care Assessors will investigate the matter and provide you with feedback as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply30 Dec 2022, 09:25
Official
Dear Letta
We acknowledge receipt of your complaint on HelloPeter. We apologize for the delay in response and the poor service you have encountered thus far.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
One of our Client Care Assessors will investigate the matter and provide you with feedback as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter. We apologize for the delay in response and the poor service you have encountered thus far.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
- Typically these claim assessments take longer than a death claim on a funeral policy or life cover policy.
- Often, family dynamics being as different and unique as each of our valued policyholders are from one another.
- Therefore it is not possible to know ahead of time all the requirements that we may require.
- We subsequently often need to request additional information to assess the claim, as information unfolds regarding dependency on the deceased.
One of our Client Care Assessors will investigate the matter and provide you with feedback as soon as possible.
Regards
Client Care Team