JB
Julian B
1 reviews | Active since Mar 2019
31 Mar 2019, 15:08
POOR SERVICE BY METROPOLITAN
Good day, I took out a policy 6 months ago for my cousin..he past away after the 6th premium. I contacted metropolitan just to find out he was not covered according to them and dates joined. This is unexaptable because the consultant explained me that shoulf u pay 6 premiums it means that the person is covered...I had to make a loan in order to bury this person now so what is the use for taking out policies? I am still waiting for copies og documentation and a explanation from them telling me as to why I do not qualify to get a pay out.Please yout assistance would be highly apprreciated. Regards JULIAN BARENDS ********** 699
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
01 Apr 2019, 10:36Dear Julian Barends
We acknowledge receipt of your complaint of yesterday.
We regret to learn that your cousin has passed away. Please accept our condolences at this time of bereavement for you and your family.
Did you know you can log your complaint directly with us?
- Contact Centre ***
- Client Care - ***
- Email - ***
- Web - www.metropolitan.co.za
From what you have shared, it seems that your complaint relates to the waiting period on your policy.
We will investigate your complaint and revert back to you directly via email, paying particular attention to waiting periods on your product as they relate to your cousin's cause of death.
Regards
Client Care Team
Metropolitan Life's reply01 Apr 2019, 10:36
Official
Dear Julian Barends
We acknowledge receipt of your complaint of yesterday.
We regret to learn that your cousin has passed away. Please accept our condolences at this time of bereavement for you and your family.
Did you know you can log your complaint directly with us?
- Contact Centre ***
- Client Care - ***
- Email - ***
- Web - www.metropolitan.co.za
From what you have shared, it seems that your complaint relates to the waiting period on your policy.
We will investigate your complaint and revert back to you directly via email, paying particular attention to waiting periods on your product as they relate to your cousin's cause of death.
Regards
Client Care Team