jP
john P
1 reviews | Active since Feb 2020
12 Aug 2021, 11:14
Poor service
I just recently lost my dad and since I have submitted a claim with Metropolitan on the 10th of August 2021. Till today I have not received any correspondence or payout. I have been continuously contacting them and i am being told that they are busy with the validations. I have explained every time when I call that the funeral is tomorrow in Botswana and I am supposed to leave today off which I cannot do so without getting the payout as I am dependent on it to run the funeral.
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Metropolitan Life's replyOfficial
12 Aug 2021, 12:54Dear John
We acknowledge receipt of your HelloPeter Complaint.
We are sorry to read about your father's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We regret to learn of the delays encountered with the processing of the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your HelloPeter Complaint.
We are sorry to read about your father's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We regret to learn of the delays encountered with the processing of the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply12 Aug 2021, 12:54
Official
Dear John
We acknowledge receipt of your HelloPeter Complaint.
We are sorry to read about your father's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We regret to learn of the delays encountered with the processing of the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your HelloPeter Complaint.
We are sorry to read about your father's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We regret to learn of the delays encountered with the processing of the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team