poor service

Metropolitan still hasn't sorted out my issue, I was called by a sales person saying my policy is unpaid yet the debit orders run every single month. Ive asked for clarity and still haven't received anything back from them. Nobody at metropolitan does follow ups and they clearly don't have customer services in mind when trying to up-sell clients. I was also informed about an unclaimed policy and now they saying there's no such policy. I don't think that's true as nobody will send me call recordings either

if my issues are not concluded I will be making an inquiry with the ombudsman