MS
Modips S
1 reviews | Active since Sept 2020
26 Oct 2021, 21:33
Poor service
I have surrender my policy on the 23 September, they lady that was assisting told me that the process took 15working days. To my surprise today when I make an enquiry there was nothing on the system,i filled all the forms required. I'm so disappointed with the service after the whole month waiting....
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Metropolitan Life's replyOfficial
27 Oct 2021, 08:53Dear Modips
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the poor experience and delays with the surrender. This is certainly not the type of experience that we want our clients to have. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the poor experience and delays with the surrender. This is certainly not the type of experience that we want our clients to have. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
Metropolitan Life's reply27 Oct 2021, 08:53
Official
Dear Modips
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the poor experience and delays with the surrender. This is certainly not the type of experience that we want our clients to have. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the poor experience and delays with the surrender. This is certainly not the type of experience that we want our clients to have. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team