pM
phillip M
1 reviews | Active since Nov 2019
08 Nov 2019, 11:45
poor service
Metropolitan service poor
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
08 Nov 2019, 11:52Dear Phillip
We acknowledge receipt of your complaint and regret to learn of your poor service experience.
Regrettably it does not contain enough information for us to respond.
One of our Client Care Assessors will be contacting your for more information to investigate and respond to your complaint.
Regards
Client Care Team
We acknowledge receipt of your complaint and regret to learn of your poor service experience.
Regrettably it does not contain enough information for us to respond.
One of our Client Care Assessors will be contacting your for more information to investigate and respond to your complaint.
Regards
Client Care Team
Metropolitan Life's reply08 Nov 2019, 11:52
Official
Dear Phillip
We acknowledge receipt of your complaint and regret to learn of your poor service experience.
Regrettably it does not contain enough information for us to respond.
One of our Client Care Assessors will be contacting your for more information to investigate and respond to your complaint.
Regards
Client Care Team
We acknowledge receipt of your complaint and regret to learn of your poor service experience.
Regrettably it does not contain enough information for us to respond.
One of our Client Care Assessors will be contacting your for more information to investigate and respond to your complaint.
Regards
Client Care Team
pM
phillip M's updateReviewer Update
08 Nov 2019, 12:10Good day please connect me with Lizelle Vanniekerk,she has to send me policy contract as I have send her all the documents she requested from me ,my problem is she does not reply to some of my emails and I can not call her to make follow up on this number +*** she used last time she called me. Please help me with this matter as I need to take the contract to SARS for declaration,please understand that this matter is urgent.
Kind regards
PHILLIP
Kind regards
PHILLIP
pM
phillip M's update08 Nov 2019, 12:10
Reviewer Update
Good day please connect me with Lizelle Vanniekerk,she has to send me policy contract as I have send her all the documents she requested from me ,my problem is she does not reply to some of my emails and I can not call her to make follow up on this number +*** she used last time she called me. Please help me with this matter as I need to take the contract to SARS for declaration,please understand that this matter is urgent.
Kind regards
PHILLIP
Kind regards
PHILLIP
Metropolitan Life's replyOfficial
08 Nov 2019, 13:11Dear Phillip
We take note of your additional post.
Mrs. van Niekerk is not in the office currently. This is likely why you cannot reach her.
She has however taken your concerns up with various persons in the company so that they to may attempt to trace the correct policy number.
One of our Client Care Assessors has already called you back today and we will follow up with an email, as agreed.
Regards
Client Care Team
We take note of your additional post.
Mrs. van Niekerk is not in the office currently. This is likely why you cannot reach her.
She has however taken your concerns up with various persons in the company so that they to may attempt to trace the correct policy number.
One of our Client Care Assessors has already called you back today and we will follow up with an email, as agreed.
Regards
Client Care Team
Metropolitan Life's reply08 Nov 2019, 13:11
Official
Dear Phillip
We take note of your additional post.
Mrs. van Niekerk is not in the office currently. This is likely why you cannot reach her.
She has however taken your concerns up with various persons in the company so that they to may attempt to trace the correct policy number.
One of our Client Care Assessors has already called you back today and we will follow up with an email, as agreed.
Regards
Client Care Team
We take note of your additional post.
Mrs. van Niekerk is not in the office currently. This is likely why you cannot reach her.
She has however taken your concerns up with various persons in the company so that they to may attempt to trace the correct policy number.
One of our Client Care Assessors has already called you back today and we will follow up with an email, as agreed.
Regards
Client Care Team