POOR SERVICE

In a time where you are dealing with a death - the last thing you want to do is continuously have to follow up on a funeral policy payment. I submitted documents on behalf of my Dad after losing my Mom on the 01 July 2021. After hearing nothing for a week - I made a follow up call on 08 July 2021. I was on the phone for nearly and hour, when it was confirmed to me that all documents were received, correct and that the claim would be escalated as it is already late. We are now almost another week in and still nothing! STOP LYING to people and guaranteeing a 48 hour payout! The last thing you want to be doing at this time is fighting for money you are entitled to.